| Level |
Measures |
Answers the Question |
Sample tools |
| 1 |
Reaction |
- Did the learners enjoy the learning experience?
- Do they feel they learned something?
|
Electronic or paper-based, multiple-choice feedback form with write-in comments capability. |
| 2 |
Learning |
- Did the learners actually learn?
- Can they achieve the learning objectives?
|
Pre/post tests including a variety of item types, depending on system capabilities:
- multiple choice
- fill-in-the-blanks
- matching
- application/scenario questions
Pre/post tests may be e-based or paper-based, depending on the environment. |
| 3 |
Behavior |
- Are the learners applying what they learned?
- Are they achieving the overall Performance Goal on an ongoing basis?
|
Observation forms and scoring methodology with results linked to defined Level 3 performance metrics.
Electronic and/or paper-based monitoring of job skills (telephone, documentation). |
| 4 |
Results |
- What is the impact of the training/ intervention?
- What is the Return on Investment?
|
Tools to support the pre/post-training measurement of relevant company metrics and other success indicators. |
